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Need help? Call 0208 531 3995

FAQs

We are looking for some new blinds, is your measure service free?

We provide a detailed measuring service. This is a no obligation visit and we do not expect any commitment on the day of your appointment. You can call the office between office hours or email to book in a measure appointment. We will carry out a full measure, showing samples and providing ideas as to what would suit your window. Once we have all your window dimensions and a brief of what you require we will email across your quotation.

Do you charge for fitting?

We provide a comprehensive service which starts with the initial measure up to the final installation of all blinds. There is no extra charge for this. Our team of qualified blind and shutter installers carry out all the work for you, leaving you with brand new window blinds with none of the hassle.

How long will it take for my blinds to be installed?

This varies and is very much dependent on the number of blinds and types of blinds you choose. Most appointments are carried out with in 1 hour – 2-hour time slot, however, if we are installing shutters the time required may be longer.

What guarantee do I receive?

All blinds that we manufacture come with a 3-year guarantee. Shutters have different guarantees for the different materials. Real wood shutters have a 5-year guarantee, MDF shutters have 3-year guarantee and PVC shutters have a 10- year guarantee.

We have our own fabric, is this something we can use?

If you would like to source your own fabrics for curtains and Roman blinds this is no problem at all. If you provide us with details of the fabric we can advise you what fabric quantities, you would require. For roller blinds we do not recommend choosing a fabric outside the range we provide, as the requirements from the fabric within the manufacturing process is quite different. We are happy to provide more detail and discuss with you the choices available.

Would you supply blinds on our own measurements?

We always recommend having a measure carried out. As confident as you may feel measuring for the blinds, there is always room for error. Our team of installers are trained to measure your blinds to your windows requirements. There may be an unusual aspect to your window which may mean extra items such as battens are required. If we have measured, we can make a note to ensure all blinds are installed to the highest standard. Equally if blinds are manufactured to your measurements and there is a size discrepancy it would be mean that to alter it may incur an extra cost. As this is a free service, we strongly recommend you book a time in.

Can I order samples?

Yes – we have a range of online books you can browse through as well as a large collection of sample books in our showroom. Please email requests to us on info@completeblindservice.co.uk providing the address you would like these posted to and we can arrange for them to be sent out. Samples usually take 3 – 5 working days.

Are your blinds fire retardant?

This would depend on the blinds that you choose. We have a special range of Curtain and Roman fabric which are inherently fire retardant, please always specify if this is something you require. There are some fabrics available on the roller and vertical ranges that are also fire retardant. We are happy to discuss this with you at length and show you samples of relevant fabrics.

Are your blinds child safe?

All our blinds adhere to the child safety set out by government guidelines. As we are members of the BBSA we continuously monitor and update our manufacturing of blinds to ensure that they will not cause danger, risk or injury.

How do I place an order?

To place an order, you can either call the office on 020 8531 3995 and pay with a credit or debit card. The only card we do not accept is AMEX. Alternatively, you can pay by bank transfer. Our account details will be at the bottom left hand side of your quotation. When paying by BACS please use your CB0 quote number as your reference so that we can trace this back to your quote with ease. We check the bank daily but it's always best to confirm with us via email you have made a bacs transfer so we can allocate it quickly to process your order. We do not process orders without a deposit.

I am thinking of changing my windows, can I still use the same blinds?

We can only ascertain this once we have measured your new windows. There could be a difference in size which would mean the blinds would not fit. If the windows are smaller we may be able to alter your blinds. If the windows are larger than new blinds would be required. We can discuss this with you on the day of your measure, however this will be chargeable.

You didn’t make our blinds, but we need our blinds repaired, is this something you can help with?

If your blinds are a system that we use, we can repair. If they are from other retailers such as Argos or IKEA we would not be able to repair as the way they manufacture the blinds are unique to them. For vertical blinds we can repair headrails, missing chains and weights and replace fabric. Roller Blinds we can replace side controls, change fabric and adjust torn or faded fabric. For Venetian blinds it would be depend on the nature of the repair required. Once we have seen the blinds fault we will be able to advise more accurately. If you are looking to seek costs for repairs it's always best to email us a picture of the blind in question with a detailed description, we can then email a quote or if there are a large number of blinds needing repairs we can book in a free visit to costs the repairs.


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